Maintenance enquiry form
The maintenance form does not set feature cookies or save contact details or photos in local storage. Photo preparation and email-draft creation happen in the current browser session. Using your email app or device sharing options is a separate action and does not enable this website’s optional cookies.
What these technologies do
Cookies are small files stored by your browser. Similar technologies include local storage, scripts and pixels that store or access information on a device. The UK Privacy and Electronic Communications Regulations (PECR), as amended, govern these technologies. Data protection law also applies where personal information is used.
We explain optional features and ask for permission before enabling the external review widget. Essential access and security functions may operate without optional consent. Browsing, scrolling or following an ordinary internal link does not count as consent.
Your choices
The first-visit cookie banner offers Reject optional cookies and Accept optional cookies for Google analytics and advertising measurement. These buttons do not enable live reviews. Use Manage preferences for separate review and measurement choices, or reopen the controls using Privacy settings in the footer. Closing preferences without saving leaves your choices unchanged; if you have not chosen yet, the banner returns.
Choose live reviews and Google analytics & advertising measurement separately in the privacy controls. Use Reject optional, Save my choices or Allow optional. Google measurement includes analytics and advertising together and stays off unless you allow that category. Both choices leave the main website and enquiry links available. With reviews off, no ReputationHub iframe is loaded by this site. You can still follow the separate Google reviews link if you choose.
The same control is available in every page footer. Withdrawing review permission closes the review viewer and removes iframe connections. Withdrawing Google measurement permission sends denied consent signals, attempts to clear accessible first-party Google measurement cookies and reloads the page to end the loaded container. A review withdrawal also reloads the page if reviews were loaded. It cannot erase information already received by a provider or directly delete cookies on another domain. Use your browser controls to clear those cookies if required.
Storage and services on this version
| Item | Purpose and provider | Duration / control |
|---|---|---|
| sg_privacy_v1 (local storage) | Saygrass remembers your separate review and Google measurement choices, notice version and choice time. This is preference storage, not an advertising identifier. | Expires in our code after 180 days. Replaced when you change your choice; removable in browser settings. |
| Hosting and access security | Our hosting provider delivers the website and provides security and any separate owner or editor sign-in. Ordinary public browsing does not require a Saygrass customer account. | Managed by the provider under its own service settings. The public website and owner account may have different security or session storage. |
| ReputationHub live Google reviews | Optional third-party iframes for a preview and, when requested, the review viewer. The provider receives IP address, browser details and widget interactions and may use its own storage. The separate provider sizing script is not loaded in the Saygrass page; the provider may run its own scripts inside its iframes. | Disabled until you allow reviews. Any provider-set names and lifetimes depend on its current service and browser. They are not the Saygrass preference entry. |
| Locally hosted typefaces | The existing Google Fonts typefaces are served as local files by Saygrass hosting. Rendering the typography does not request Google Fonts servers; our code sets no font preference cookie. | Normal browser/network caching; no Saygrass tracking identifier. |
| Analytics and advertising tags | Google Tag Manager container GTM-579976RW loads only after you allow Google analytics & advertising measurement. The container can load the Google measurement tags configured by Saygrass for visit and advertising performance measurement. These may use browser/device information, page visits, cookie identifiers and advertising interactions. No enquiry field contents or photographs are passed to the data layer by our form code. | Off by default. Declining loads no GTM container. Consent Mode defaults to denied; allowing this combined measurement category grants analytics storage, advertising storage, advertising user data and advertising personalisation signals. Actual tags and cookie durations depend on the published container configuration; installation alone does not prove Analytics or Ads is configured. |
Provider-controlled security and review storage can vary. This table describes the implemented services and our own storage; it is not a claim that all third-party cookie names have been independently measured.
Links to other services
Booking and sample links open link.saygrass.co.uk; supply-only purchases open direct.saygrass.co.uk. Google, Facebook and Instagram links also open their respective services. Our existing saygrass.co.uk article archive is also linked separately. These destinations have their own storage and privacy controls. Allowing reviews here does not grant consent on those sites.
Event form fields are not saved in cookies or local storage by the Saygrass page code. When online submission is available, choosing Send event enquiry sends the entered details to Saygrass through its CRM workflow. The email alternative uses your own email app and requires you to send the prepared message.
Installation calculator
The cost calculator uses the values you enter on the current page. It does not set a calculator cookie, save entries in local storage or load an external pricing service. Changing its inputs does not enable optional reviews or marketing tracking.
Browser settings and policy changes
You can block or clear cookies and site data using your browser settings. Clearing our preference causes the choice to be offered again. If local storage is unavailable, your choice works for the current page but may need to be repeated on another page. Device and browser choices are separate.
We review this policy and the consent controls when adding or changing embeds, forms, analytics, advertising, payments or other storage. Where a new purpose requires consent, it stays disabled until the relevant choice is offered. See our privacy policy for how personal information is used.
Say Grass Ltd, trading as Saygrass, is registered in England and Wales, company number 11323620. Registered office and postal contact: 128 City Road, London, United Kingdom, EC1V 2NX. This is not a customer showroom. Email info@saygrass.co.uk or call 07360 277510.